Website plan terms

These terms have not yet been reviewed by a qualified adviser. They will be reviewed, and may change, before the plan is sold. Nobody is bound by them until then.

1. Who these terms are between

The business behind this site will be named here, with its ABN, state and a working contact address, before launch. "You" means the business that signs up. By signing up you confirm that you are acting for a business, and that you have authority to agree to these terms for it.

These terms apply together with the order confirmation we send you, which records your business details, domain and start date. If the two differ, the order confirmation wins for those details.

2. What the plan includes

• Your website live within 14 days of receiving your content.
• Hosting, SSL certificate and security updates.
• Up to 5 content edits a month.
• A monthly report of the enquiries your website received.

The 14-day period starts on the day we have everything we asked for at the start: your business details, logo, photos of your work, the products and services you want shown, your service areas, any prices you want published and access to your domain. If something is missing, we tell you what, and the period starts once it arrives.

A content edit is one change you ask for on an existing page, such as a new product photo, an updated product range, changed opening hours, a new suburb in your service area or a corrected energy rating. Up to 5 edits are included each month, and unused edits don't carry over. New pages, new features or a redesign are outside the plan; we will tell you the price before doing any of that work, and nothing is charged without your agreement.

3. What the plan doesn't include

• Paid advertising, such as Google Ads, and the ad spend.
• Logo or brand design.
• Writing your content: you supply the words, photos and prices, and we lay them out.
• Domain registration fees: the domain is registered in your business name and you pay the registrar.

We don't promise any number of visitors, enquiries, quotes or jobs, any position in Google or another search engine, or any page speed score.

4. Your responsibilities

• You supply accurate content and have the right to use it, including photos, logos and manufacturer material. The prices, product claims, energy ratings and reviews on your site must be true and meet the Australian Consumer Law.
• Your site will collect enquiries from your customers. You are responsible for how your business uses those details under any privacy law that applies to it.
• You keep your domain registration paid and tell us if its details change.

5. Fees and payment

The plan costs A$249 a month and a one-off setup fee of A$499, so the first 12 months come to A$3,487 in total. Both are shown without GST: a business displaying prices only to other businesses doesn't need to include GST ¹ in them. GST is added only if we are registered for GST when we invoice you, because businesses that aren't registered don't include GST in their prices ² . Our pricing page shows this as "GST may apply".

The setup fee is invoiced when you sign up. The monthly fee is invoiced in advance each month, starting from the month your site goes live. Invoices are payable by the method and within the time shown on the invoice. If an invoice is more than 14 days overdue we will remind you in writing, and if it stays unpaid we may take your site offline until it is paid. We will give you notice before we do.

We may change the monthly fee after the minimum term by giving you at least 30 days' written notice. You can end the plan before the new fee starts.

6. Term and cancelling

The plan has a minimum term of 12 months from the day your site goes live. After that it continues month to month until either of us ends it.

• After the minimum term, either of us can end the plan by written notice given before the next monthly billing date. It ends at the end of the month already paid for.
• During the minimum term, you can end the plan by written notice, and the monthly fees for the rest of the minimum term remain payable. That doesn't apply if you end it because we have seriously breached these terms and not fixed the problem within 14 days of you telling us.
• Either of us can end the plan straight away if the other seriously breaches these terms and doesn't fix it within 14 days of written notice, or becomes insolvent.

If you change your mind before we start the build, tell us in writing and we will refund the setup fee in full. Once the build has started, the setup fee pays for work already done and is not refunded, except where the law says otherwise or where we fail to deliver what these terms promise.

7. Who owns what

Your business owns its domain name, which is registered in your business name, and all the content it supplies: words, photos, logos, product details and prices. You give us permission to use that content to build, host and look after your site while the plan runs.

We host the site. We keep the rights in our own templates, code and design system, and you may use them for your site while the plan runs. When the plan ends, we stop hosting the site, give you a copy of the content you supplied on request, and help you point your domain wherever you choose.

8. Enquiry data

Your site's quote and contact forms send enquiries to you. We hold submissions only to pass them to you, keep the site secure and count them for your monthly report. We don't sell them, use them for our own marketing or give them to another window or glazing business. The only other businesses that handle them are the services we use to run the site, such as our web host and form provider. Our privacy policy explains how we handle the details of the people we deal with at your business.

9. Availability and changes to the service

We aim to keep your site online at all times, but hosting providers have outages and we can't promise uninterrupted service. We may change the technology behind your site, provided what the plan includes doesn't get worse.

10. Liability

Nothing in these terms excludes, restricts or changes any right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded. Subject to that:

• where our liability for failing to meet a guarantee can be limited, it is limited to supplying the services again or paying the cost of having them supplied again;
• we are not liable for lost profits, lost jobs, lost data you didn't give us, or any indirect loss, or for loss caused by your content, your domain registrar or anything outside our reasonable control;
• our total liability to you under these terms is limited to the fees you paid us in the 12 months before the claim arose.

11. Not for consumers

The plan is sold only to businesses, for use in their business. We don't sell it to individuals for personal or household use.

12. Changes to these terms

We may update these terms. If a change affects a plan you already have, we will tell you in writing at least 30 days before it applies, and you can end the plan before then without paying the rest of the minimum term.

13. Governing law

These terms are governed by the laws of the Australian state or territory where the business behind this site is registered, which will be named above before launch.

Questions about these terms before you sign up can be raised on a call. Book a call or read the pricing page.